Bilingual Front End Associate

Bilingual Front End Associate Orlando, FL Job Details 22 hours ago Benefits Wellness program Paid parental leave Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Adoption assistance Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Retail sales transactions Spanish Maintaining an organized workspace Microsoft Outlook Customer returns handling Financial transaction processing Phone communication Merchandising Processing cash transactions Analysis skills Supply chain management Loading Project management software Stocking CRM system proficiency 1 year Clean workspace maintenance POS systems Communication skills Technical Proficiency Entry level Client interaction via phone calls Full Job Description Job Summary The Bilingual Front End Associate with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location. The Bilingual Front End Associate supports key operational goals by efficiently handling cashier duties, assisting customers at the front of the store, and serving as the first point of contact for in-store and phone inquiries. This role ensures smooth checkout operations, accurate transactions, organized front-end areas, and effective support with returns, memberships, and customer questions. Through strong customer service strategies and collaboration with branch leadership, the Bilingual Front End Associate helps advance the goals of our sales, order fulfillment, merchandising and inventory teams. Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience Consistently achieve high levels of point-of-sale transactions on a daily basis Assist customers with accurate register transactions, including cash handling and membership verification, as well as loading purchases into customer vehicles Process customer returns and ensure items are restocked appropriately Expedite customer flow through checkout lanes to minimize wait times Serve as the first point of contact for incoming phone calls, providing prompt assistance or directing inquiries Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area of the location Refill and merchandise impulse products at the front end to support sales Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals Possess and maintain a thorough understanding of our website and educate our Spanish-speaking customers on how to best-utilize our "Brick and Click" business model Physical Requirements Work is performed while standing and/or walking, up to and including 9 hours/day. Requires the ability to communicate effectively using speech, vision, and hearing. Requires the regular use of hands for simple grasping and fine manipulations. Requires regular bending, squatting, crawling, climbing, and reaching. Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs. Experience Minimum of 1 year of relevant experience in retail and/or supply chain management Education This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else. Desired Traits & Skills Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools Strong analytical and problem-solving skills Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence Service leadership approach with a demonstrated desire to exceed expectations Company Overview Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers' expectations by providing excellent hospitality, quality, and value. Benefits Medical Vision Dental PTO Paid Maternity Leave Paid Parental Leave Life Insurance Disability Dependent Care FSA 401(k) matching Employee Assistance Program Wellness Incentives Company Discounts AT&T & Verizon Discount Bonus Opportunities Accident Insurance Critical Illness Insurance Adoption Assistance Available at HQ Locations Only On-Site Fitness Centers Dog-friendly Offices