Spanish Bilingual Customer Service Agent

Do you enjoy turning frustrated customers into satisfied ones? Are you someone who takes pride in solving problems and creating positive experiences? If so, this Spanish Bilingual Customer Service Representative role in Orlando, FL is built for you. Join AllianceOne, a Teleperformance company, where your ability to listen, empathize, and resolve issues makes a real impact. In this role, you're not just answering calls—you're helping people navigate challenges and leave every interaction feeling supported. Work Schedule (40 hours/week) You will work 5 days per week within the following schedule: Monday

• Friday:

  10:45 AM
• 7:15

PM Saturday:

8:00 AM

• 4:30 PM Sunday off + one weekday off (assigned based on business needs) Training (First 2 Weeks): Monday

• Friday:

  10:45 AM
• 7:15 PM What You'll Do As a Spanish Bilingual Customer Service Representative , you will: Be the person customers rely on to solve problems and find answers Handle inbound calls related to accounts, toll invoices, and DMV inquiries Listen actively, show empathy, and guide customers to the right solution Navigate multiple systems while staying focused on the customer experience Deliver outcomes that meet both customer needs and company standards What You Bring You're someone who thrives on helping others and finding solutions.

You likely have:

Fluency in Spanish and English (required) Experience in customer service (call center experience preferred) A natural ability to stay calm, think critically, and solve problems Strong communication skills and attention to detail The ability to multitask while staying fully present with the customer Pay & Benefits We support you so you can focus on delivering great experiences: Medical, dental, and vision insurance 401(k) with company match (after 90 days) Paid time off

HSA & FSA

options Optional daily pay Employee Assistance Program Career growth opportunities within Teleperformance Additional Requirements Ability to pass a criminal background check and drug screening Vehicle tag check required (all outstanding toll violations must be resolved prior to employment) Why This Role Fits You You don't just answer questions

• you fix problems and make people's day better.

If you enjoy meaningful interactions, steady work, and the satisfaction of helping others, you'll find purpose and growth here. Apply today to become a Spanish Bilingual Customer Service Representative in Orlando, FL and make a difference with every call. AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Job Type:

Full-time Pay:

$20.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance

Language:

Spanish (Required)

Work Location:

In person