We are looking for a Customer Service Representative to support daily customer interactions and administrative tasks for a team in Orlando, Florida. This contract opportunity with potential for a permanent role is well suited for someone who communicates clearly, stays organized, and enjoys helping customers by phone and through order-related support. The person in this role will handle a steady flow of inquiries, maintain accurate records, and contribute to a reliable service experience across inbound and outbound communications.

Responsibilities:

• Respond to incoming customer calls with professionalism, resolve routine issues, and provide helpful information in a timely manner.
• Place outbound calls as needed to follow up on requests, confirm details, and support ongoing customer service activities.
• Enter orders accurately into internal systems and verify information to reduce delays or processing errors.
• Assist with administrative support tasks such as updating customer records, organizing documentation, and maintaining clear account notes.
• Coordinate with internal teams to address customer concerns, clarify order questions, and ensure appropriate follow-through.
• Monitor open requests and track next steps so customer needs are addressed from initial contact through resolution.
• Maintain service quality by documenting interactions thoroughly and following established procedures for call handling and order support.