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Customer Service Representative

Job

Metal Machine Production

Oviedo, FL (In Person)

$44,720 Salary, Full-Time

Posted 2 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 6/18/2026

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Job Description

Location
  • Oviedo, FL Compensation
  • Hourly
  • Position starts at $21.50 per hour Type
  • Full Time
  • Onsite in Oviedo Office Hours
  • 8:00am-4:30pm Oviedo company looking to hire a full-time customer service representative.
Standard hours will be from 8:00am-4:30pm M-F, with occasional overtime, as needed. Benefits after 90 days include paid holidays, vacation time, health insurance (with partial company contribution), dental & vision insurance (employee paid) and life insurance. Job duties include, but are not limited to: Answer incoming calls & emails with professionalism and clarity Enter and manage sales orders, dealer accounts, and shipping data in QuickBooks Enterprise Coordinate freight and communicate lead times Support field locksmiths in real-time with product troubleshooting Process warranty claims, RMAs, and freight damage claims Learn and explain safe components, locks, bolt work, fire ratings, and model specs Work closely with Accounting Dept., Production Dept., and Final Assembly & Shipping Dept. Analyze sales data and trends to support internal reporting
Job Requirements:
Stable work history, with verifiable references Minimum of one year experience in customer service Clear communicator with strong phone and email etiquette Excellent attention to detail with consistent follow-through Able to work well as a team and individually Proficient computer skills, with an emphasis on QuickBooks Enterprise and Microsoft Excel Ability to multi-task, prioritize and manage time effectively Reliable transportation and ability to work Monday through Friday 8:00am to 4:30pm Preferred (not required): Tech savvy and self-sufficient on computers Ability to read and interpret product specs, drawings, and/or technical documents Familiarity with safes and locks
PLEASE FORWARD RESUME TO BE CONSIDERED, ANY REPLY NOT INCLUDING A RESUME WILL NOT BE CONSIDERED.
Job Type:
Full-time Pay:
$21.50 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
Shift:
8 hour shift Application Question(s): How many years of QuickBooks experience do you have? What is your level of experience in Excel?
Experience:
Customer service: 1 year (Required)
Work Location:
In person