Majella House Director of Client Services Job Description Qualifications:

• Be a committed Christian with evidence of strong Christian character.
• Able to work as part of a team.
• Passionate about empowering young women- as individuals, as mothers.
• Neutral on adoption vs. parenting, but must have a strong, pro-life belief.
• Capable of providing leadership and spiritual guidance to staff and residents by word and deed.
• Be available and on call 24 hours a day.
• Be capable of providing leadership and spiritual guidance to each of the young women according to her specific needs.
• Be a person of demonstrated integrity, maturity, and sound judgment, capable of establishing and maintaining a sound administrative structure.
• Bachelor's degree from accredited college/university and 2 years work experience in human services
• Detail-oriented; Strong organizational skills; Strong problem-solving and crisis management skills
• Minimum 2 years' experience mentoring/training young people.
• Able to maintain confidentiality for staff/Board/residents/donors/volunteers.
• Shall not be the perpetrator in a substantiated report of neglect or abuse.

A compassionate, highly efficient team player to assist in maintaining a positive social, intellectual, emotional and spiritual living environment for pregnant mothers and their children. Experience with and love of babies and children. Confident, patient, dependable and capable of handling difficult situations with compassion and professionalism. Is seen by others as the "go-to" person. The ability to recognize signs of illness and safety/injury hazards and respond with prevention interventions. Ability to implement and enforce policies and procedures. Excellent interpersonal, oral, and written communication skills. Maturity and sensitivity to cultural and individual differences. Ability to maintain professional demeanor while exercising judgment and discretion in work. Ability to write reports and correspondence and to maintain confidentiality. Commitment to the mission, values, and goals of Majella House, which includes a commitment to pro‐life and sexual integrity values. Ability to pass a criminal/child protection Level 2 background screening. Must be eligible to work in the United States.

• Reports to: Board President and Board of Directors

Oversees:

All client-related activities to include Volunteer Coordinator, Resident Coordinator and Case Manager. Supervision and evaluation of all staff.

• Employ and/or discharge members of the staff according to established personnel policies.
• Be responsible for coordination of major upkeep and maintenance of office and properties.
• New applicant outreach and client interview/intake
• Responsible for creating and maintaining relationships with likely referring agencies, for new applicant outreach.
• Hold staff meetings at regular intervals to discuss plans and to interpret policies for the staff.
• Be responsible for continued evaluation and development of all programs, with staff responsible.
• Coordinate monthly expense report for Board Treasurer.
• Oversee continued training and development of staff and be responsible for approval of any staff opportunities for training, retreats, and other activities beneficial to staff and ministry.
• Be responsible for maintaining personnel records in accordance with state regulations.
• Be flexible to fill other staff positions when needed.
• Facilitate clients' navigation of program requirements, through case management.
• Attend meetings and any applicable trainings, seminars or conferences.
• Coordinate with Volunteer Coordinator to ensure appropriate number of trained volunteers.
• Coordinate interns, and client-focused volunteers.
• Responsible for providing a nurturing and caring home‐like atmosphere. You become the resident's resource, helping them resolve issues and preparing them for a vibrant, independent life by teaching life skill courses and demonstrating good decision making.
• Cleaning the room to prepare for a new mom, helping the moms cook, assisting with organizing donations and welcome baskets, and helping the residents with childcare and parenting skills.

Overseeing the operations of the home, from ensuring safety and cleanliness, as well as teaching and mentoring the residents about the "why's " behind the house rules and policies (instead of only being an enforcer). Provide a social and moral example to residents. Be willing to pray, lead family devotions, share the Gospel, and disciple the residents. Manage life plans and work with residents to help insure that they are meeting their goals. Participate in the screening and admission process, including but not limited to interviews and discharges. Train and supervise visitors and administrative volunteers and maintain volunteer log. Ensure that the inside and outside of the building are properly maintained for safety and conduct monthly fire drills. As a regular employee of Majella House, the Director of Client Services will be eligible to participate in a number of benefits to include a healthcare stipend and a paid time off policy.

Send resume to:

Majellahouseinc@gmail.com

Pay:

From $52,000.00 per year

Benefits:

Paid time off

Work Location:

In person