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Veterinary Specialty Hospital of Palm Beach Gardens
Veterinary Client Service Representative
Career Insights for Client Service Representative / Associate
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Based on Florida data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$44,899 / year median in Florida
-2% projected decline
Job Description
Description Veterinary Client Service Representative Veterinary Specialty Hospital of Palm Beach Gardens Palm Beach Gardens, FL Full time: Sunday-Tuesday 8a-8p
- some flexibility with days Who we are Veterinary Specialty Hospital of Palm Beach Gardens, a Thrive Pet Healthcare partner, is an Emergency/Specialty hospital located in Palm Beach Gardens, FL.
Qualifications:
Previous veterinary client service experienceREQUIRED
enjoys connecting with people wants to be an ambassador for quality pet care has a flexible schedule believes in open communication, respect, compassion, teamwork, and a positive attitude As the face of our hospital, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. CSR combines customer service with sales skills to develop the relationships we have with our clients, as well as positively impacting our business.Responsibilities:
Greeting visitors, answering telephones, and guiding clients Scheduling and confirming appointments Placing outbound calls for follow-ups and reaching out to prospective clients Presenting and explaining fees, including processing payments Recommending, selecting, and obtaining products and services, including prescriptions Answering questions regarding products, services, general animal husbandry, and non-medical pet care Managing medical records, charts, reports, and correspondence Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean You'll Grow With Us Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through: Our vast, diverse, and free library of continuing education courses- ThriveU Live, virtual interactive workshops to develop valuable leadership skills A program designed to teach you the fundamentals of running a pet hospital Benefits
- Our Care In Action Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short
- and long
- term disability plans, we offer eligible team members: Competitive compensation-based on experience 401(k) with employer match Mental health resources, including easy access to therapy through Lyra Health Paid parental leave Purr-ental leave for when you adopt a pet Subsidized backup childcare and elder care Expert advice, support and network discounts for fertility and family planning FREE CE courses Pet perks and veterinary service discounts Student loan support tools and assistance Some benefits shown are only for full-time team members who work 30 hours or more per week.