Customer Service Representative

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Job Title:

Customer Service Representative Job Type:

Full-Time / Monday-Friday (may require some weekends)

Multiple Shifts Available:

8:00am-5:00pm / 9:00am-6:00pm / 10:00am-7:00pm Employer to Conduct Background Check, Drug Screen, and Motor Vehicle Check As a Customer Service Representative at Peaden, we are always looking for top talent to join our growing team. If you're a driven, customer-focused individual who thrives in a fast-paced environment, this is the opportunity you've been waiting for. As a Customer Service Representative , you will play a crucial role in providing outstanding customer service. Our team is built on a foundation of respect, ongoing education, and a passion for excellence—and we're excited to welcome individuals who are eager to learn, grow, and contribute to our success.

Key Responsibilities:

Handle inbound and outbound customer calls, addressing inquiries and converting calls into booked service appointments. Deliver clear and personable call scripts with an authentic cadence, ensuring customers feel valued and heard. Resolve customer issues promptly and professionally, promoting the brand and encouraging repeat business. Maintain accurate customer records in the CRM system, documenting all interactions and updates. Collaborate with dispatch, management, and team members to ensure seamless service delivery and customer satisfaction. Participate in ongoing training programs to develop customer service skills and technical knowledge, including HVAC systems. Assist customers in understanding product offerings and services and educate them on additional opportunities that may meet their needs.

Required Qualifications:

Valid driver's license and insurable driving record. Able to Pass Background Check & Drug Screen. Previous experience in customer service or call center environments is preferred . Flexibility to work varying shifts, including evenings and weekends. Proven track record in customer service, with strong verbal and written communication skills. Proficient with IT systems, phone systems, and CRM software; strong typing skills. Ability to build trust, demonstrate empathy, and establish rapport with customers. Comfortable working in a fast-paced, goal-driven environment. Willingness to engage in self-study and attend training seminars for continuous improvement. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.