Veterinary Client Service Representative

Overview A veterinary CSR (Client Service Representative), also known as a veterinary receptionist, is the primary point of contact for clients at a veterinary hospital, responsible for greeting clients and their pets, scheduling appointments, managing phone calls, handling administrative tasks, and providing basic information about veterinary services while ensuring a positive client experience; essentially acting as the face of the practice and maintaining smooth communication between clients and the veterinary team.

Client interaction:

Greeting clients and their pets warmly upon arrival. Answering phone calls promptly and professionally, addressing client inquiries and concerns. Scheduling appointments and managing appointment calendars. Checking clients in and out, including updating patient records and collecting payment.

Administrative tasks:

Managing client and patient data in the electronic medical records system. Preparing patient files and necessary paperwork. Processing prescription refills and pet food orders. Sending reminder calls and appointment confirmations Client education: Providing basic information about veterinary services, treatment plans, and costs. Explaining preventative care protocols and vaccination schedules. Answering questions about pet health and behavior Communication and coordination: Relaying important information between clients, veterinarians, and veterinary technicians. Communicating with clients regarding emergencies or urgent situations. Coordinating with the veterinary team to ensure smooth patient flow Required skills for a veterinary

CSR:

Excellent customer service skills and a positive attitude Strong communication skills, both verbal and written Proficiency in computer software and electronic medical records systems Detail-oriented with strong organizational skills Ability to multitask and handle a fast-paced environment Basic understanding of animal health and terminology

Job Types:

Full-time, Part-time Pay:

$15.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

Veterinary:

1 year (Preferred) Ability to

Commute:

Parrish, FL 34219 (Required)

Work Location:

In person