Schedule:

Four 9-hour shifts per week Shift options include 6:00am-3:00pm, 9:00am-6:00pm, or 11:00am-8:00pm Rotating weekends and holidays required Weekly schedule will vary between 3-5 days per week, not to exceed 40 hours

Compensation:

$19.00-$21.00 per hour based on experience

Why You'll Love Working Here:

Medical, dental, and vision insurance Life and AD&D insurance 401(k) with employer match Paid time off, sick time, and parental leave Employee Assistance Program Discounted pet insurance Employee discounts on veterinary services and supplies Employee Costco membership Birthday bonus and milestone recognition bonuses Referral bonus program Uniform allowance Opportunities for growth and professional development Supportive team culture focused on collaboration and learning

About Pet Emergency & Referral Center:

PERC is a growing 24-hour Emergency and Specialty Veterinary Hospital serving Palm Beach Gardens and surrounding communities. Our emergency doctors, specialists, technicians, and client service professionals work together to provide exceptional care to pets and support to their families. We foster a culture of teamwork, continuous learning, and professional growth where every team member plays an important role in patient care.

What You'll Do:

As a Veterinary Client Service Representative, you will:

Deliver exceptional customer service to clients and referral partners
Manage a busy multi-line phone system
Schedule appointments across multiple specialty and emergency departments
Check clients and patients in and out efficiently and accurately
Coordinate medical records and communication with referring veterinary hospitals
Serve as a liaison between clients and medical teams
Support pet owners during emotional and stressful situations with empathy and professionalism
Maintain accurate client and patient information within hospital systems
Assist with administrative and front desk operations as needed

What We're Looking For:

2+ years of veterinary client service, veterinary reception, hospitality, or customer service experience
Experience handling high-volume phone calls and multitasking in a fast-paced environment
Strong communication and interpersonal skills
Ability to remain calm, professional, and compassionate during stressful situations
Experience de-escalating challenging client interactions
Strong computer and technology skills
Ability to adapt to changing priorities and hospital needs
Commitment to teamwork, professionalism, and exceptional client care
Fluent English speaking and reading skills required
Bilingual candidates are encouraged to apply

Ideal Backgrounds:

Veterinary Receptionist
Veterinary Client Service Representative
Veterinary Customer Service Representative
Veterinary Front Desk Coordinator
Medical Receptionist
Hospitality Professional
Client Experience Specialist Ready to Join Our Team?

If you're looking for a rewarding opportunity to make a difference for pets and their families while building your career in veterinary medicine, apply today to join the Client Service team at Pet Emergency & Referral Center in Palm Beach Gardens, FL. Palm Beach Gardens, FL We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes. Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 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