Represent the company professionally and positively in all customer interactions.
Answer incoming customer calls, provide timely assistance, and dispatch service personnel as needed to resolve customer requests.
Maintain accurate customer account information, including billing updates, extra service invoicing, collections support, and customer retention efforts.
Process and manage contract bookings for maintenance, repair, and modernization projects.
Promote and convert non-maintenance customers to maintenance contract customers.
Proactively identify and pursue opportunities to sell company services to existing and prospective customers.
Recommend repair opportunities based on customer inquiries, technician recommendations, inspection findings, and time-ticket reviews in accordance with local office procedures.
Coordinate and dispatch service personnel to customer locations.
Partner with Service Managers to schedule inspections and service visits.
Participate in branch and company safety meetings.
Support safety initiatives through recordkeeping, documentation, and training coordination as required.
Adhere to company policies and procedures regarding the use of computers, systems, and technology resources.
Receive, sort, and distribute incoming mail and correspondence.
Maintain a professional, organized office environment, including filing, recordkeeping, and ordering office supplies.
Assist with special projects and perform other duties as assigned to support branch operations.

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