Customer Service Associate

Administrative Assistant/Staff Support We are a manufacturer of Boat Lifts which are sold worldwide. The team member will be required to develop a comprehensive understanding of our company and its goal to achieve excellent boat lifts and service to our customers. This position will act as a liaison between sales, production and management. By tracking, updating, and maintaining a variety of documents, the team member will be a key to the day-to-day workflow. Providing information timely and organized is the key to successfully operating at this position.

Responsibilities:

Input orders into computer system as directed by sales team Invoice outbound product sales which includes, logistics, receiving/applying payments and other tasks Provide support to managers other employees by handling variety of office tasks to ensure that all interactions between the organization and others are positive and productive Handle complaints Warranty claims Answer inbound calls and handle or redirect them as appropriate Handle in-store retail sales as required Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage customers Interface between sales and customers Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Organizing, scanning, filing required Other duties as assigned

Skills:

Strong Data Entry and organizational skills Detail Oriented / Problem Solving Ability to multi-task, prioritize, and manage time effectively Punctual, meticulous, and reliable Familiarity with QuickBooks, CRM systems and MS office including Excel Prior experience as an office assistant, administrative assistant or accounting would be a plus High school degree