About Us Custom Mosaics, Inc. has manufactured decorative porcelain mosaics for the swimming pool industry since 1998, supplying distributors, dealers, and pool professionals. The Role We're looking for an experienced, dependable individual to help manage the full customer order cycle: purchase orders in, customer questions answered, shipments out, invoices sent, and payments recorded. This is a hands-on position with a variety of responsibilities. You'll take ownership of your work, resolve day-to-day issues, and help keep office operations running smoothly. If you enjoy managing orders from start to finish, staying organized, and handling a busy inbox and phone line without constant supervision, this is a good fit. What You'll Do Orders & Customer Service Receive and review customer purchase orders and enter or verify them in our order system. Catch and resolve discrepancies in pricing, quantities, and ship-to information before orders move forward. Answer B2B customers by phone and email about orders, product info, availability, pricing, and shipping. Process order changes, cancellations, and other customer requests. Coordinate with production and shipping staff to keep orders accurate and on schedule. Shipping & Invoicing Process shipments and verify addresses, account information, and shipment details. Handle shipping questions and delivery issues. Invoice completed orders after shipment. Accounts Receivable & Office Support Record customer payments and apply them to open invoices. Answer basic customer account and billing questions. Provide general office support as needed. Qualifications Required 2+ years of experience in B2B customer service, order processing, sales support, or a similar role. Experience processing orders for business accounts. Strong computer skills, with the ability to quickly learn new software and adapt to changing processes. Clear, professional written and verbal communication. Strong attention to detail, including the ability to catch errors in numbers, pricing, and addresses. Able to manage competing priorities and work independently. Preferred Experience in manufacturing, wholesale distribution, or another B2B environment. Experience with QuickBooks Desktop or a similar order management or accounting system. Familiarity with carrier shipping systems. Experience with invoicing, accounts receivable, and payment processing. Benefits Paid time off and paid holidays. Consistent Monday - Friday schedule with no regular weekend work. Established, stable company with a hands-on, collaborative work environment.

You should be proficient in:

Customer Service Business-to-Business (B2B) Inside Sales