Retention Specialist - Join the Fastest-Growing Home Warranty Company!

Starting Pay:

$20 per hour , plus an excellent bonus structure ! Monthly bonuses range from $600 to $1,000 . Are you an experienced retention expert with a knack for sales and customer service? If so, Choice Home Warranty , the fastest-growing privately-owned home warranty company in the nation, wants you on our team! Bring your skills to a dynamic, rapidly growing company that offers exceptional career growth , great benefits , and a fun, energized office environment !

What We Offer:

Competitive Compensation:

$20 per hour.

Monthly Performance Bonuses:

Earn between $600 - $1,000 in bonuses each month.

Comprehensive Benefits Package:

Including health, dental, vision , 401(k) with company match, paid time off , and more.

Career Growth Opportunities:

We believe in promoting from within and offer clear paths to advance your career.

Engaged and Supportive Team:

Work in a beautiful office environment with a dedicated team of professional managers who are here to support your success.

Dynamic Work Environment:

Be a part of a company that values intelligence, ingenuity, and the pursuit of excellence.

Your Role:

As a Retention Specialist , you will use your superior customer service and sales skills to educate home warranty customers on the value of our services and retain their business .

You will be responsible for:

Achieving and exceeding cancellation/retention goals by engaging with customers and overcoming objections. Demonstrating superb listening skills and handling each call with empathy, compassion, and professionalism. Effectively reiterating the value of being a Choice Home Warranty policyholder and the benefits of our services. Using problem-solving skills to quickly identify and resolve customer concerns, ensuring a positive customer experience . Showcasing your ability to influence and resell the value of our warranty services. Documenting all customer interactions accurately in our CRM system while managing multiple platforms in a fast-paced environment.

What We're Looking For:

Retention/Sales Experience:

2+ years of experience preferred.

Customer Service Experience:

2+ years of experience preferred.

Strong Communication Skills:

Both written and verbal, with the ability to persuade and influence.

Tech Savvy:

Proficient with computers and CRM systems, with strong keyboarding skills.

Multitasking Talent:

Ability to type while talking and handle multiple tasks effectively.

Problem-Solving Abilities:

Aptitude for handling objections and crafting creative solutions.

About Choice Home Warranty:

Founded in 2008, Choice Home Warranty is dedicated to providing property owners with peace of mind through high-quality, affordable home protection plans. We are proud to have earned a spot on the Inc. 5000 list for the last six years in a row. Join a company that values integrity, customer focus, and the pursuit of excellence . If you're ready to join a company where your skills are valued and your potential is limitless, apply today!

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person