Bilingual (Spanish-English) Customer Service - $16+ **NO SALES**

19 Years and Growing Strong

• Come Join the Team!

!

Job Type:

Full-time Bilingual (English-Spanish) Customer Service Coordinator

• (•NO SALES!
• ) Starting pay rate is $16.

00+ per hour (bi-weekly pay)

Schedule :

Monday through Friday

• 12:30pm
• 9:30pm ( or later
• dependent on business needs ) Training Schedule (Paid) : first 3 weeks ( paid training ) will be from 9am-approximately 5pm (dependent on business needs) On Site Position
• Tampa (33634) 15 Days Paid Time Off per year (no waiting period to start accruing)
• earned on an accrual basis (4.62 hours per paycheck) Casual Dress Code
• Yes, that includes Jeans! Paid Holidays
• no waiting period Diverse, Inclusive and Positive work environment Growth and Development Opportunities Fun Committee (quarterly workplace events) Cloud Room
• your place to relax and unwind during breaks Comprehensive Benefits Package (Starting pay rate: $16.00+ per hour) : Responsibilities (
• NO SALES
• ): Managing inbound and outbound calls (approx. 70% of job duties
• depending on business needs) Collaborating with clients, patients, drivers and translators Collecting and entering appointment information Scheduling rides for injured workers Ability/Willingness to cross train in other departments Other Duties as assigned Meeting production expectations Qualifications/Skills/Abilities Customer service experience (1-2 years) Ability to work independently Critical Thinking and Organizational Skills Alpha/Numeric Data Entry Bilingual (Spanish) Required Experience with ACD telephone lines Comfortable Microsoft Office applications Arrive on time on a daily basis Being a Team Player The Bilingual Customer Service Coordinator is a ProCare entry level position, needing at least 1-3 years of customer service experience to be successful.

This position will report to the supervisor and team lead of the assigned department

Summary:

ProCare is the largest privately held Worker's Compensation transportation and language services provider. Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc... and, also provide language support in over 200 languages through both our bi-lingual Customer Service center and through contract interpreters.

Additional Benefits:

Paid Time Off (no waiting period to start accruing)

• earned on an accrual basis (4.

62 hours per paycheck)6 Paid Holidays (no waiting period)Employee Assistance/Discount ProgramCompany subsidized Medical PlanWelfare Benefits401(k) The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job . __________________________________________________________________ We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Schedule:

Monday through Friday

• 12:30pm
• 9:30pm (or later
• dependent on business needs) Training Schedule (Paid): first 3 weeks (paid training) will be from 9am-approximately 5pm (dependent on business needs)