Mobile Service Advisor

Are you a customer service rockstar with a passion for the automotive industry? Karl Flammer Ford is reinventing auto repair by bringing the shop directly to our customers. We are seeking a dynamic Mobile Service Advisor to act as the primary link between our clients and our mobile technician fleet. In this role, you will manage logistics, guide customers through repair recommendations, and ensure a seamless, high-end service experience right at their home or office. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Mobile Service Advisor Compensation and Benefits:

Competitive Pay Flexible Working Hours Health Insurance PTO & Sick Leave 401(K)

Mobile Service Advisor Responsibilities:

Customer Intake & Scheduling:

Manage booking for mobile technician fleets, coordinating time slots and gathering vehicle details over the phone or via digital channels.

On-site Logistics:

Plan technician routes, ensuring teams have the necessary parts, diagnostic tools, and materials to complete jobs off-site.

Diagnostics & Estimating:

Communicate vehicle issues identified by technicians, translate complex mechanical terms into plain language, and prepare detailed cost and time estimates.

Authorization & Billing:

Secure customer approval for necessary repairs, process payments, and handle warranty validations.

Status Updates:

Provide proactive communication to customers regarding the progress of their mobile service or repair.

Qualifications:

High school diploma or equivalent Past experience as a service advisor, assistant lane manager or service consultant Previous experience at a Ford dealership is a plus Ability to identify the problem quickly Proven record of achieving exceptional customer satisfaction Computer skills and willingness to learn new programs Ability to learn new technology and repair and service procedures and specifications Ability to work in a fast-paced environment Positive, friendly attitude

Automotive Knowledge:

Strong understanding of vehicle mechanics, routine maintenance, and parts.

Customer Service:

Excellent interpersonal and conflict-resolution skills to build trust and ensure high satisfaction.

Organization & Tech Savviness:

Ability to operate remote booking software, mobile invoicing apps, and fleet management systems. We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.