HECM Client Services Associate Home Encounter

HECM, LLC.

Temple Terrace, FL Job Details 4 days ago Qualifications Writing skills Productivity software Full Job Description Responds to homeowner, board member, and vendor inquiries by phone, email or portal in a professional and timely manner Assists with processing architectural requests, compliance questions, account inquiries, maintenance requests, and general association inquiries Supports community managers with administrative tasks and client communications Maintains accurate homeowner, property, and association records in the CINC system Serves as the residents' first point of contact and responses promptly and professionally Cultivates strong relationships with clients by demonstrating proactive communication, attentiveness to their needs, and a commitment to exceptional service delivery Addresses client concerns and issues promptly, escalating complex matters to appropriate stakeholders for resolution Solicits feedback from clients regarding their onboarding experience and uses insight to continuously improve our client transition process

Qualifications:

High school diploma or GED Equivalent Experience in customer service, administrative support, or related office environment required Strong verbal and written communication skills Proficiency with Microsoft Office, email and general office technology Property management, association management, or HOA industry experience preferred Skills Required Oral and written Communication Preferred MS Excel MS Office Problem Solving Strong work ethic

Behaviors Preferred Dedicated:

Devoted to a task or purpose with loyalty or integrity

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic:

Shows intense and eager enjoyment and interest

Innovative:

Consistently introduces new ideas and demonstrates original thinking

Team Player:

Works well as a member of a group

Motivations Preferred Goal Completion:

Inspired to perform well by the completion of tasks Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization

Entrepreneurial Spirit:

Inspired to perform well by an ability to drive new ventures within the business

Flexibility:

Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter:

Inspired to perform without outside help

Growth Opportunities:

Inspired to perform well by the chance to take on more responsibility Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.