Customer Representative

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Representative. As a Customer Sales Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

Duties:

• Assist customers with inquiries, concerns, and requests via face to face meetings at customer's place of residence.
• Enter and maintain accurate customer information and interactions in the database
• Analyze customer data to identify trends and opportunities for improvement
• Provide excellent customer service by actively listening, empathizing, and resolving issues in a timely manner
• Collaborate with other departments to address customer needs and ensure customer satisfaction
• Utilize effective phone etiquette and communication skills to build rapport with customers
• Identify potential sales opportunities and promote additional products or services

Experience:

• Previous experience in customer service or a related field is preferred
• Strong communication skills, both verbal and written
• Bilingual proficiency in English and another language is a plus
• Excellent data entry skills with attention to detail
• Ability to analyze information and make informed decisions
• Proven ability to handle challenging situations with patience and professionalism
• Familiarity with CRM software is a plus Join our team of dedicated professionals and make a difference in the lives of our customers.

Job Type:

Full-time Pay:

$62,474.00

• $68,966.

00 per year

Benefits:

Health insurance On-the-job training

Shift:

Day shift Evening shift Morning shift

Work Location:

In person