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Law Firm Intake Specialist
Job
Bullock Legal Group, LLC
Acworth, GA (In Person)
$31,200 Salary, Full-Time
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Job Description
Law Firm Intake Specialist Acworth, GA 30101 From $15 an hour - Contract From $15 an hour - Contract Job Overview We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be vital in ensuring a positive experience for every caller. This position requires a strong commitment to customer satisfaction and the ability to handle inquiries with professionalism and efficiency. Responsibilities Respond to incoming calls and provide accurate information regarding products and services. Assist customers with inquiries, complaints, and requests in a timely manner. Perform data entry tasks to maintain accurate customer records and documentation. Utilize effective phone etiquette to create a welcoming environment for callers. Analyze customer issues and provide appropriate solutions or escalate as necessary. Collaborate with team members to improve service delivery and customer satisfaction. Maintain knowledge of company policies, procedures, and product offerings. Support multilingual customers by providing assistance in their preferred language when applicable. Qualifications Previous experience in a call center for a law firm is required, no candidate will be considered without law firm experience. Strong communication skills in English; additional multilingual abilities are a plus. Proficient in data entry with attention to detail. Excellent phone etiquette and interpersonal skills. Ability to analyze customer needs and provide effective solutions. Familiarity with office software and call center technology is advantageous. A positive attitude, strong work ethic, and ability to work in a fast-paced environment. Join our team as a Call Center Representative where your skills will contribute to creating memorable experiences for our customers!