Customer Service Representative - Retention Specialist

Customer Service Representative - Retention Specialist Coforge Augusta, GA Job Details Full-time $16 - $17 an hour 5 hours ago Benefits Paid time off 401(k) matching Flexible schedule Qualifications Active listening Customer retention Sales Phone customer support Individual consumer customer service Full Job Description We at Coforge are urgently seeking a Retention Specialist for a long-term onsite assignment in Augusta, GA. We are looking for candidates with experience in retention, sales, and call center operations. Job description - Promote and retain products and services. Experience in customer retention or sales. Prior experience in a call center environment is required. Deliver excellent customer service over the phone. Negotiate and process save/service order requests from customers. Interact with customers patiently, tactfully, and efficiently. Clearly explain applicable fees and adjustments to customers. Offer product and service options tailored to customer needs. Demonstrate active listening skills. Follow structured call flows to enhance the customer experience.

Job Type:

Full-time Pay:

$16.00 - $17.00 per hour

Benefits:

401(k) matching Flexible schedule Paid time off

Shift:

Day shift

Language:

Spanish (Preferred) Ability to

Commute:

Augusta, GA (Required) Ability to

Relocate:

Augusta, GA:

Relocate before starting work (Required)

Work Location:

In person