Equine Veterinary Receptionist (Customer Service Representative)

Equine Veterinary Receptionist (Customer Service Representative) 4.3 4.3 out of 5 stars 3395 Maughon Rd, Covington, GA 30014 From $16 an hour - Full-time Countryside Equine Hospital 4 reviews From $16 an hour - Full-time Equine Veterinary Hospital Receptionist (Customer Service Representative) Countryside Equine Hospital is seeking an experienced and compassionate Equine Receptionist to join our team. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly under pressure, and has a genuine passion for horses and customer care. This position can be very busy, with a high volume of calls, texts, and emails throughout the day—but it is also incredibly rewarding. You'll play a vital role in supporting both our customers and our team, and yes, you may even get the occasional opportunity to play with horses during your workday and witness some pretty cool veterinary procedures. Prior equine experience is required. Position Overview Under the guidance of the Equine Office Manager, our Receptionist team serves as the primary point of contact for customers. You will handle appointment scheduling, horse owner/trainer communications, and administrative coordination for both in-hospital and farm-call services. This role requires strong organizational skills, emotional intelligence, and the ability to remain calm and professional— especially when customers are facing emergency situations involving their horses. Key Responsibilities Answer and manage incoming phone calls, texts, and emails Schedule and coordinate farm calls and in-hospital appointments (including route/logistics planning) Triage and delegate equine emergency calls appropriately and efficiently Maintain accurate and up-to-date patient records Process prescription refills and coordinate packaging/shipping of medications and samples Support smooth daily operations and maintain a clean, organized office What We're Looking For Prior equine experience ( required ) Previous receptionist, call center, or customer service experience preferred Strong multitasking and time-management skills Ability to stay calm and professional in high-pressure situations Excellent communication skills and a positive, team-oriented attitude Compassion and patience when working with clients in stressful situations Employee Benefits & Perks Dental, Vision, and Major Medical Insurance with employer contribution 401k with up to 4% company match Paid holidays and vacation/ sick time Long- and Short-Term Disability Insurance Group Life Insurance Employee discount at Countryside Equine & Countryside Animal Hospital Uniform allowance Production-based incentives SmartDollar financial wellness program enrollment Catered lunches & more!

Job Type:

Full-time Pay:

From $16.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Uniform allowance Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer Service:

1 year (Required)

Equine:

2 years (Required)

Work Location:

In person