Inbound Call Center Representative

Coworx is looking for a Inbound Call Center Representative with the ability to professionally present complex information in an understandable and concise format in the Covington, GA area! If you're a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you. Candidates in this position will be the first point of contact for device-related inquiries, ensuring prompt and effective resolution to support client's needs. Your strong communication and customer service experience will be essential in delivering top-notch service, while your basic device knowledge will allow you to troubleshoot and resolve a wide range of technical issues.

Schedule:

8:00AM - 10PM Monday - Sunday

VETERANS AND BILINGUALS ENCOURAGE TO APPLY!

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Responsibilities:

Technical Support:

Troubleshoot and diagnose device service issues via phone.

Customer Service:

Deliver outstanding customer service by actively listening to end users concerns, empathizing with their situation, and providing clear and concise solutions to meet their needs.

Documentation:

Maintain detailed and accurate records of all support requests, including steps taken and resolutions provided, using our ticketing system.

Knowledge Sharing:

Collaborate with team members to share insights, best practices, and technical knowledge, contributing to a positive and supportive team environment.

Training and Guidance:

Assist end users in understanding basic IT concepts, such as software installations, password resets, and system configurations.

Customer Satisfaction:

Continuously monitor customer feedback and satisfaction levels, ensuring a high level of service delivery that exceeds expectations.

Desired Background/Skills:

Strong Communication Skills Customer Service Experience Problem-Solving Abilities Adaptability Team Player Time Management Professionalism Inbound & Outbound Calls Customer Service pre-testing required Technical experience a plus but not required Background and Drug screen required Must be available for shifts between these hours

Other Information:

Don't miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started! CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability. If you are a person with a disability and require assistance during the recruitment process, please reach out to us. #GA1101 Interested candidates please reference job code 242639 when responding to this ad.