Job Summary:

The Customer Service Specialist will maintain all accounts, within an assigned sales region, by assisting and trouble-shooting with issues that may arise.

Essential Duties & Responsibilities:

Process and confirm orders by phone, fax, or email into the AS400 system Problem Solving Be able to work effectively in a positive, fast paced call center environment Responsible for working directly with the Sales Representatives to process orders and provide necessary documents that are specific to shipping needs. Provide customers and sales representatives with accurate information concerning inventory availability, order assignment, pricing, and shipping details as necessary Duties include reviewing and follow up of inventory, production and shipment schedules to ensure orders are ready to ship in a timely manner Confer with departments to determine progress of work and completion dates Be able to allocate inventory based on customer and/or order needs Convey issues to CS Supervisor/Manager when necessary Take overflow of ACD calls when scheduled and necessary Actively work aged orders to determine ship dates Be an active supporter of team endeavors to make EF a high performance workplace Must be able to communicate effectively with customers, sales representatives, and coworkers in a professional manner

Experience/Education Requirements:

Experience working in an expediting capacity. Strong time-management and multi-tasking skills. Knowledge and experience working with carriers to coordinate shipments. Knowledge and experience working in the AS400 computer system.

Other Requirements:

Must be able to communicate effectively with customers, sales representatives, and coworkers in a professional manner Other duties as assigned.