Call Center

Call Center Representative Location:

Takle Eye Group Job Type:

Full-Time Job Summary Takle Eye Group is seeking a professional and dependable Call Center Representative to join our growing team. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced medical office environment. This position plays a key role in providing outstanding patient service while efficiently managing incoming calls, scheduling appointments, and assisting with patient needs. Responsibilities Answer incoming calls in a courteous and professional manner Schedule and confirm patient appointments Assist patients with questions, referrals, and appointment needs Maintain accurate patient information and documentation Handle high call volumes efficiently while maintaining quality service Work closely with office staff and providers to ensure smooth patient flow Maintain confidentiality and professionalism at all times Provide excellent customer service to patients and team members Qualifications Previous customer service or call center experience preferred Strong phone communication and active listening skills Ability to multitask in a fast-paced medical office environment Professional and friendly demeanor with patients and staff Basic computer and typing skills Experience with scheduling software and electronic medical records (EMR) preferred Strong organizational and time management skills Ability to handle high call volumes efficiently Attention to detail and accuracy when scheduling appointments and referrals Reliable attendance and punctuality required Team-oriented with willingness to assist coworkers when needed Benefits Competitive pay based on experience Supportive team environment Opportunity for growth within the company

Pay:

$14.00 - $15.00 per hour

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person