Customer Service Representative II

The individual in this position meets new customers to set up utility accounts and assists with resolving issues and complaints.

Essential duties include:

Registers customers for utility services. Verifies leases with property owners for new customers. Researches accounts before providing services. Processes utility deposit payments. Processes utility payments. Assists customers; provides information and resolves complaints and concerns. Processes move-out requests. Processes utility transfers. Audits multiple accounts to ensure all account balances are current. Maintains files and records. Communicates with service workers on matters related to move-ins, move-outs and other service orders. Processes online billing credit reports. Processes credit card payments. Assists law enforcement personnel in the investigation of fraudulent leases. Assists with the collections process. Processes refund requests. Oversees fire hydrant meter rentals. Processes proof of resident letter requests. Processes credit history letter requests. Processes address and name changes. Processes capacity recovery fees, water tap fees, and sewer tap fees. Performs related duties.