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Cronic Chevrolet GMC
Service Advisor
Career Insights for Automotive Customer Service Representative
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Based on Georgia data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$54,693 / year median in Georgia
+16% projected growth
Job Description
Cronic Chevrolet GMC of Griffin, GA is currently seeking a full-time Service Advisor. Cronic Chevrolet GMC is part of Cronic Automotive Group. Since 1975, Cronic Automotive Group has been distinguished from its competitors by setting trends with innovative facilities, a diversity of brands, and world-class customer service. Our network of dealerships and brands is focused in South Atlanta and beyond, with a strong presence throughout Georgia. Cronic Automotive Group is a second-generation, family-owned business with a strong reputation for treating customers with respect, doing the right thing every day, and giving customers the best value for their money. If you are coachable, trainable, hold yourself accountable, have a strong work ethic, can follow specific instructions, implement systems and processes, are not afraid to ask for help, and are goal-oriented both personally and professionally, this may be a great opportunity for you. Position Responsibilities The Service Advisor is responsible for assisting customers throughout the vehicle service process. This position serves as the main point of contact between the customer and the service department.
Responsibilities include:
- Greeting customers in a professional and friendly manner
- Listening to customer concerns and accurately documenting vehicle issues
- Writing repair orders clearly and completely
- Communicating recommended services, repairs, pricing, and timelines to customers
- Reviewing technician findings and explaining needed repairs in a customer-friendly manner
- Providing updates to customers throughout the repair process
- Coordinating with technicians, parts personnel, service management, and warranty administration
- Presenting maintenance and repair recommendations
- Handling customer questions, concerns, and follow-up communication
- Maintaining a professional image and demeanor
- Working in a fast-paced service department environment
- Following dealership processes and procedures Qualifications Qualified candidates should have:
- Excellent communication and customer service skills
- Ability to multi-task in a fast-paced environment
- Strong computer and phone skills
- Ability to work well with customers, technicians, and management
- Strong attention to detail
- Automotive service experience preferred, but not required for the right candidate
- Bilingual ability is always a plus
- Must be at least 18 years of age
- Must have a valid driver's license
- Must be able to pass a pre-employment background check and drug screening Benefits Cronic Chevrolet GMC offers a professional work environment and a competitive compensation and benefits package, including:
- 401(k)
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Life insurance
- Paid time off
- Employee discount
- Flexible schedule
- Great work-life balance
- Community involvement
- No Sundays These highly rewarding career opportunities are available to qualified candidates who are interested in establishing a long-term, mutually beneficial employment relationship.