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Job Role:

Service Coordinator General Summary The Service Coordinator manages the flow of service requests through the technical work process. The Service Coordinator may be the first point-of-contact for incoming service requests and will address certain non-technical questions and requests. This individual must develop and maintain positive relationships with our customers. This individual communicates with the customer using email, phone calls, teleconferences, and face-to-face meetings. This individual uses the company ticket system to maintain records of customer contacts and requests. Essential duties Establish and maintain a healthy rapport with a customer's business and technical points of contact. Receive service requests from customers. Enter service requests into the ticketing system. Review incoming service requests for completeness and clarity. Reach out to the customer and/or other team members if additional information is required. Update non-technical and technical customer information in the appropriate system. Evaluate skill level required to complete service request. Assign service request to technician with appropriate skills. Schedule service appointments with customers. Dispatch field technicians to on-site locations. Periodically review the service board. Follow-up with technicians as needed to ensure the service board is accurate and up-to-date. Present to a customer or a prospective customer, in a positive manner, the business policies and procedures. Assist the customer in implementing best practices in the use of products and services. Ensure assigned tickets are resolved within service guidelines. Education, Skills and/or Experience Required Three-years of experience working in a customer relationship position. Excellent written and verbal communication skills. Demonstrated performance in meeting deadlines. Ability to understand and work with technical systems and procedures. Desire for career growth in customer support and/or technical management.

Pay:

From $20.00 per hour Expected hours: 40.0 per week

Work Location:

In person