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Customer Service Rep.
Job
PGA of America
Roswell, GA (In Person)
Full-Time
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Job Description
Overview Golf Pro Payments is the golf industry's trusted payment processing partner. We're looking for a dedicated Customer Service Representative to support two of our core product lines: our merchant services platform and Azalea, our purpose-built software solution for golf facilities. You'll be the voice our clients rely on — solving problems, guiding new users, and delivering an exceptional experience at every interaction. This is a full-time, in-office position based at our Roswell, GA office. Experience Required 2+ years of customer service, technical support, or SaaS support experience Comfortable learning and explaining software — experience with POS systems, payment platforms, or golf management software is a plus Strong communicator — clear and patient whether on a phone call, email, or video training session Highly organized with the ability to manage multiple client interactions simultaneously A problem-solver who stays calm under pressure and takes ownership of customer outcomes Passion for delivering an outstanding client experience — every time Interest in or familiarity with the golf industry is a bonus, but not required Essential Responsibilities Serve as the primary point of contact for merchant services clients — answering questions about payment processing, terminals, deposits, and account management Provide frontline support for Azalea software users, including troubleshooting technical issues and walking clients through features Conduct onboarding sessions and training for new Azalea customers, both remotely and in written guides Develop and maintain training materials, FAQs, and help documentation for both product lines Log and escalate support tickets accurately, following up to ensure timely resolution Build strong, trust-based relationships with golf course operators, pro shop managers, and club administrators Collaborate with the sales and product teams to relay client feedback and flag recurring issue Benefits Health, dental, and vision benefits Available Paid time off and holidays A collaborative team that genuinely cares about the golf industry and its customers