Find & Apply For Customer Service Representative Jobs in Roswell, Georgia

Marquee Insurance Group is a commercial insurance company specializing in transportation. We are committed to constantly improving our processes to make our client's experience better every day. We believe that providing a fun culture and the opportunity for growth creates an energetic and happy employee base, which in turn creates a positive experience for our clients. Our culture is unique and innovative, where we promote from within and believe in performance-based advancements. MIG has been recognized on the Pacesetters list as one of the fastest-growing private companies by the Atlanta Business Chronicle MIG has been recognized as a "Top Workplace" by the Atlanta Journal-Constitution As a Renewals Representative, you will be responsible for maintaining Marquee's existing book of business. This position will be responsible for nurturing existing customer relationships and renewing customers as they approach their expiration dates. In accordance with established sales policies and procedures, you will need to explain and re-sell MIG's core services and benefits in pursuit of the Company's goals and objectives.

•Must be willing to take and pass a licensing exam prior to start date

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Responsibilities:

Provide exceptional customer service to new and existing clients. Maintain and monitor MIG's book of business on a rolling 12-month basis, ensuring all renewals are contacted at appropriate times. Manage current accounts and assist with customer issues. Shop rates from various insurance companies, assemble information, screen accounts for the marketplace, and work with underwriters and finance companies to assemble a competitive insurance package for existing clients. Collaborate with other branch locations to make sure appropriate leads are forwarded. Follow the highest ethical and confidentiality standards. Collaborate with coworkers in a team-oriented environment.

What we look for:

Bachelor's degree in Business or related field Strong communication skills with the ability to negotiate and persuade Exceptional customer service, organizational, and problem-solving skills Team player with multi-tasking and prioritizing abilities Proficiency in MS Office skills and related computer knowledge

Our Benefits:

MIG provides a competitive, comprehensive, performance-based compensation package for our full-time employees: Eligibility for Individual and Company bonus programs Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability Pet Insurance, Paid Family Leave, Employee Assistance Program Fully Paid Maternity Leave 401(k) with Company Matching 12 days of Paid Time Off, 4 Sick/Mental Health days, 7 Paid Holidays, 2 Flex Holidays, Weekly Catered Lunches Work from Home Flexibility Company Paid Fitness Membership Volunteer Days and Opportunities with Company-Partnered Charities Internal Inclusion programs Marquee Insurance Group is an Equal Opportunity Employer