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Customer Service Specialist

Job

Michael Popwell State Farm

Suwanee, GA (In Person)

$50,000 Salary, Full-Time

Posted 2 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 7/8/2026

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Job Description

Customer Service Specialist Michael Popwell State Farm Suwanee, GA Job Details $45,000 - $55,000 a year 16 hours ago Qualifications Customer communication Full Job Description Join our dynamic team at Michael Popwell State Farm, where we're committed to helping you excel as a Customer Service Specialist. In this role, you'll have the opportunity to provide exceptional service to our valued clients, ensuring their needs are met with care and efficiency. You'll work in a supportive, energetic environment that values teamwork and personal growth. If you're passionate about engaging with people and eager to explore career growth in a vibrant and fast-paced setting, we're excited to meet you. We believe in empowering our team members, providing you with the tools and support needed to succeed in the ever-evolving insurance industry. Let's achieve great things together and make a real difference in our clients' lives.
Compensation:
$45,000 - $55,000 yearly
Responsibilities:
Communicate frequent customer suggestions to the team to troubleshoot Answer incoming calls on product and service questions, customer complaints, and general customer inquiries Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary Record customer interactions and follow up on their experience with our company Interact with the sales lead to maintain and improve service and product knowledge
Qualifications:
Display strong communication skills, active listening skills, and personal skills Strong knowledge of customer interface and interaction High school graduate, G.E.D. recipient, or equivalent About Company We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, and have a desire to win and achieve results, please consider joining our team.
About Our Agency:
Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our office is located in Suwanee. We have over 25 years of combined insurance experience in our office.
Additional languages spoken:
Spanish. If you want a career, not a job, then we encourage you to apply.