Veterinary Client Service RepresentativeJoin Our Heart & Soul Pack! At Heart & Soul Veterinary Care , we're more than just a veterinary hospital—we're a warm, welcoming community dedicated to pets and the people who love them. As a privately owned, growing veterinary practice, we're building something special, and we're looking for compassionate, enthusiastic, and service-minded individuals to grow with us! If you're a people person who loves animals, thrives in a team environment, and takes pride in making others feel welcomed and cared for, we'd love to meet you! About the Role As a Client Service Representative (CSR) at Heart & Soul Veterinary Care, you'll be the friendly face, welcoming voice, and first point of contact for the pets and people who visit our hospital. Our client service team plays a vital role in creating the exceptional experience we want every client to have. From greeting families and coordinating appointments to answering questions and supporting our medical team, you'll help ensure that each visit feels organized, personal, and stress-free. We're looking for someone who brings warmth, professionalism, attention to detail, and a genuine desire to help others . The ideal candidate is a natural communicator, a proactive problem-solver, and someone who can balance multiple responsibilities while maintaining a positive attitude. At Heart & Soul, exceptional customer service isn't just about completing tasks—it's about building relationships, earning trust, and making every client feel like part of our extended family. What You'll DoClient Experience & Communication Warmly welcome clients and their pets, creating a friendly and inviting first impression. Answer incoming calls, emails, and client messages promptly, professionally, and compassionately. Build meaningful relationships with clients by remembering their pets, anticipating their needs, and providing personalized service. Assist clients with questions about hospital services, appointments, wellness care, and general policies. Communicate clearly and empathetically with pet owners, especially during stressful or emotional situations. Help address client concerns with patience, professionalism, and a solutions-oriented approach. Educate clients about preventive care services, wellness recommendations, and hospital offerings using veterinarian-approved information. Help create a positive, low-stress experience for pets and their families from arrival through checkout. Scheduling & Front Desk Operations Schedule appointments efficiently while considering patient needs, appointment types, and hospital workflow. Manage client check-ins and checkouts, ensuring accurate information and a smooth visit. Maintain organized appointment schedules and communicate changes or delays to clients and team members. Process payments, review invoices with clients, and assist with financial transactions accurately and professionally. Maintain accurate client and patient information within our practice management software. Assist with appointment confirmations, reminders, follow-up communications, and preventive care outreach. Coordinate prescription refill requests, medical record transfers, and other client inquiries with the appropriate medical team members. Recognize urgent patient concerns and promptly communicate them to the medical team for triage. Maintain a clean, organized, and welcoming reception area. Team Collaboration & Hospital Support Work closely with veterinarians, veterinary technicians, and assistants to ensure smooth communication and efficient patient flow. Anticipate the needs of clients and coworkers, offering support before being asked. Communicate appointment updates, client concerns, and scheduling changes clearly and promptly. Assist with administrative tasks, recordkeeping, and other daily hospital operations. Support client engagement initiatives, community events, and hospital promotions. Take initiative in identifying opportunities to improve workflow, organization, and the overall client experience. Contribute to a positive workplace culture built on teamwork, accountability, kindness, and mutual respect. What We're Looking For At least 1 year of customer service experience preferred , ideally in a veterinary hospital, medical office, hospitality, or other client-focused environment. Previous veterinary reception experience is a plus, but not required for candidates with exceptional customer service skills and a willingness to learn. A naturally warm, friendly, and approachable personality. Excellent verbal and written communication skills, with the ability to make clients feel heard, respected, and valued. Strong organizational skills and the ability to manage multiple tasks in a busy environment. Confidence handling phone calls, scheduling appointments, and communicating with clients in person. Ability to remain calm, professional, and compassionate when handling difficult conversations or stressful situations. A proactive mindset and willingness to take ownership of responsibilities. Strong attention to detail, accuracy, and follow-through. Comfort using computers, scheduling software, email, and payment processing systems. Ability to work collaboratively, accept feedback, and adapt to the changing needs of a growing hospital. Genuine love for animals and appreciation for the human-animal bond. High school diploma or equivalent required. Spanish-speaking ability is a plus, but not required. Most importantly, we're looking for someone who genuinely enjoys helping people, takes pride in their work, and understands that even the smallest interactions can make a lasting impression. Grow With Us! At Heart & Soul, we believe that our team members are our greatest asset. We want to create an environment where you feel supported, appreciated, and empowered to grow professionally. As our hospital continues to expand, opportunities for additional responsibilities and professional development may include: Client Experience Ambassador

• Help develop initiatives that strengthen client relationships, improve communication, and enhance the overall hospital experience. Community Engagement
• Represent Heart & Soul at local events, community partnerships, and pet wellness initiatives. Social Media & Marketing Support
• Assist with sharing our hospital's story, promoting services, and engaging with our online community. Administrative & Operations Support
• Develop skills in scheduling coordination, workflow improvement, inventory support, and daily hospital operations. Client Service Leadership
• Explore opportunities to mentor new team members, support front desk training, and take on additional leadership responsibilities.

Whether you're looking to build a long-term career in veterinary client service or grow into a leadership role, we want to help you succeed. Why You'll Love Working Here A modern, thoughtfully designed veterinary facility that provides a comfortable, welcoming environment for our team, clients, and patients. A positive, team-focused culture where your ideas, contributions, and hard work are valued. Supportive leadership that believes in open communication, professional growth, and recognizing team members for their efforts. Opportunities to learn and grow within veterinary medicine, client service, and hospital operations. A locally owned, independent practice where you'll have the opportunity to build genuine relationships with clients and make a meaningful difference in the community. Competitive compensation, paid time off, employee pet care discounts, and more! Come Grow With Our Pack! At Heart & Soul Veterinary Care, we believe exceptional veterinary medicine starts with exceptional people. We're looking for someone who can bring warmth to every interaction, confidence to every challenge, and a little extra heart and soul to everything they do. If you're compassionate, dependable, organized, and excited to be part of a team that truly cares about its clients, patients, and one another, we'd love to hear from you! Apply today and become part of the Heart & Soul pack!

Pay:

$16.00

• $19.00 per hour Expected hours: 20.0
• 40.

0 per week

Benefits:

Employee discount Flexible schedule Paid time off Professional development assistance

Education:

High school or equivalent (Required)

Experience:

Veterinary:

1 year (Preferred)

Language:

Spanish (Preferred) Ability to

Commute:

Tucker, GA 30084 (Required)

Work Location:

In person