Langdale Kia of Valdosta is in search of a Service Advisor. Signing bonus for experienced service advisors At Bowers Automotive Group we serve the Chattanooga, Cleveland, Augusta and Valdosta communities. You will find the opportunities, resources and support you need to grow and develop professionally! Bowers offers a team focused atmosphere with competitive benefits. We have been in business for over 25 years and are excited to continue to grow and evolve. What we offer Responsibilities Attitude is everything—greet service department customers promptly and courteously Listen to each customer and articulate repair needs to techs Upsell recommended/additional services using low-pressure, high-integrity methods Provide accurate estimates of repair/maintenance costs Adherence to dealership policy on customer vehicle care and operation Follow up on each repair and keep customers informed of the progress Sell and manage extended warranties Inspect repair quality and ensure that all work is complete Notify customers when vehicles are ready for pickup Review and explain repairs and associated costs to customers Handle minor customer concerns and complaints Keep the Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores by dealership standards Requirements Previous experience as a Service Advisor is preferred Reynolds & Reynolds or similar DMS proficiency preferred Must have strong customer communication skills both in-person and on the phone Strong organizational skills Must be able to manage in a fast-paced work environment with limited supervision Comply with all federal, state and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property Authorized to work in the USA Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening Must have a valid driver's license Benefits 401 (k) Savings Plan Bereavement Leave Employee Discounts Health and Dental Insurance Life Insurance Voting Time Off Paid Holidays Paid Time off Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.