Primary Responsibilities:

Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage Complete applications for state and federal programs (including Health Exchange/Marketplace programs) Review medical records and take all necessary actions to expedite benefit approval Adhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI) Maintain ongoing communication with government agencies regarding the status of claims Provide updates and assistance to hospital personnel and other Optum staff as needed Maintain documentation of status of claims and client contract on Optum and/or hospital computer systems Determine when to use a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records. Willing to work in a fast-paced hospital or healthcare environment. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED Must be 18 years of age OR older 1+ years of healthcare or medical experience Experience with Microsoft Office products Ability to work onsite at Emory Hospital Warner Robins, located at 1601 Watson Blvd, Warner Robins, GA 31093, and provide additional support at 1120 Morningside Dr, Perry, GA 31069, as needed based on business requirements Ability to work full-time Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am - 5pm EST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

1+ years of Customer Service experience within a hospital Experience communicating with patients & staff with various educational & socio-economic backgrounds Knowledge of federal and state programs that will benefit coverage for clients Knowledge of medical terminology Bilingual fluency in

English and Spanish Soft Skills:

Excellent organizational skills Strong communication skills

Physical and Work Environment:

General office demands. Prolonged periods of standing and walking in hospital facilities Adherence to facility masking requirements at all times Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. 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