Field Support Specialist - Heavy Civil

Field Support Specialist - Heavy Civil The Erosion Company - 2.7 Woodstock, GA Job Details 9 hours ago Benefits Fuel card Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Qualifications Managing customer accounts Customer relationship building Microsoft Outlook Managing clients in a customer support role Driver's License Math Construction team management Data interpretation Account management Full Job Description The Erosion Company (TEC), the Southeast's fastest-growing erosion control company, is adding a Field Support Specialist to its Heavy Civil travel team. Field Support is responsible for the TEC field crews support to reinforce TEC's commitment to meeting the highest level of customer service and quality.

Responsibilities:

Travel 75% of work time. Manage multiple projects - Visit work sites weekly to assess the quality of work and ensure customers' needs are met. Keep up with the Daily production and seeding sheets for each jobsite and provide to client. Manage the apprenticeship program and everything it entails. Make sure revenue sheets are updated daily for each project. Schedule and book hotels for HCIV, compare the statements with actual stays. Travel to potential sites to gather information for quotes and take pictures. Follow up on past sites to ensure proper grass growth and long-term erosion control effectiveness. Understand and apply benchmarks related to labor costs, material costs, and job margins to continuously improve project results. Account management and customer service - Develop customer relationships by understanding client expectations and specifications, timely responding to issues, and identifying solutions. Learn the erosion control requirements for municipalities where TEC is engaged and advise clients on those standards. Business development - in cooperation with the sales team and members of management, assist in winning business with new customers and growing business with current customers. Meet with customers to solicit feedback on TEC's performance. Serve as the primary point of contact for existing clients and create orders for new work accurately and timely. By participating in TEC training, external educational opportunities, and industry organizations, become an expert in your field and offer that expertise to TEC's clients.

Required Skills:

Able to prioritize tasks and communicate information in a fast-paced environment. Able to Adapt and respond to changing deadlines. Strong customer service/account management skills Strong team management skills Good aptitude for math and general analysis Comfortable with MS Office (Word, Excel, Outlook) Must have a valid driver's license and three years of verifiable Motor Vehicle Record (MVR) Must pass a DOT Physical and Drug Screen.

Experience:

2-5 years of "exterior" construction (grading, erosion control, landscaping, development) preferred. Field and/or team management Demonstrated success in customer service/account management.

TEC Offers:

Competitive compensation package: base plus incentive compensation for the achieving goals Competitive benefits package: health, dental, vision insurance, and 401k. Paid time off; paid holidays Car allowance and fuel card Initial/Ongoing training Opportunities for advancement An Equal Opportunity Employer/AA Employer M/F/V/D