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First Hawaiian Bank

Customer Service Representative I (Kaneohe Branch)

Pay: $19–$22.50/hr
Posted: 4 weeks ago
Location: Kaneohe, HI (Onsite)
Last Updated: 2 days ago
Hours: Full-Time
Expires: 10/11/2026

Career Insights for Customer Service Representative (General)

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Based on Hawaii data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,086 / year median in Hawaii

+1% projected growth

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Job Description

First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven Customer Service Representative I to join our Kaneohe Branch.
Work Schedule:
Monday
  • Friday 8:00AM
  • 4:30PM; Saturday on a rotational basis 8:30AM
  • 1:30PM (hours may vary)
Compensation:
The pay range for the role is $19.00
  • $22.
50/hr; commensurate with experience; plus sales incentives.
The ideal candidate will have:
Associate's degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups Ability to use judgement and discretion regarding customer transactions and confidential information required PC skills in word processing required Must be able to type 35wpm In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank's products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.