We're looking for people who care. Join us and help build the world's best service team! At C&K, we believe our purpose is to improve people's lives. Sometimes our duty is to save the day, sometimes it's to provide peace of mind. Every day and every client is different. What remains the same is the care we take and the expertise we strive to deliver. To be a successful Client Success Representative at C&K you need 2 things; care and expertise . Expertise is something we will help you get. Every day you will be both challenged and supported in your growth as an client success expert. You will have both on-site available guidance. On-the-job training is a continuous process. Our goal help you succeed. Care is something you need to commit to for yourself. Care about the clients, coworkers, and other people around you. Care about the quality of your work. Care for yourself. Care to improve yourself. Just care.

Work Hours:

Monday to Friday, 7:00am - 5:00pm, with a 45-minute unpaid lunch Predictable schedule. Predictable overtime opportunity. Weekends off. The regular schedule includes built-in overtime, so qualifying hours worked over 40 in the workweek are paid at 1.5× your regular hourly rate . That means you don't have to chase extra shifts, work weekends, or hope overtime becomes available to increase your paycheck—the earning opportunity is built into the normal schedule.

Primary Job Functions:

Provide fantastic service to clients & prospective clients. Serve Our Clients You are the face of the company to our clients. Help them get things done! In-bound & out-bound client communication through any medium. Like a happy host or hostess at a nice restaurant; display a positive attitude, welcoming demeanor and excellent customer service etiquette. Intake and schedule service appointments. Answer questions, solve customer service problems, quote products & services, or direct them to someone at C&K who can. Process over-the-counter transactions for walk-in clients. Outbound calling to assist or schedule both clients and prospective clients. Collect thorough client/job information. Prepared clients for what to expect from our service. When, who, how, what, & how will they pay. Communicate job information to technicians (written & verbal). Sometimes collect payment on jobs as needed. Help Maintain The Schedule Support the Dispatcher/DSR in scheduling, arranging the schedule and dispatching technicians. Help Technicians Succeed (internal clients) Help technicians win the day! Great information, communication, and well-prepared clients. Internal customer service. All of our employees are internal clients. Display positive attitude and excellent customer service etiquette. Organization Paperwork processing, filing and other duties as assigned Maintain a neat, organized, and clean work environment. Physical Demands Moderate lifting may be required (10-20 pounds) such as files for general office duty Ability to work 40 hours or more per week Working Environment Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity Dress code is business casual

Required Qualifications:

High school diploma/GED Self-starter, reliable, flexibility with job duties Proficiency with Microsoft Suite (Word, Excel) Willingness to invest effort toward personal/professional improvement Commitment to developing customer service skills Ability to follow written and verbal directions Excellent interpersonal communication skills Reliable transportation Able to work both independently and as part of a team Present and communicate professionally (written and verbal) Telephone etiquette and working knowledge of email systems Must be a critical thinker - Strong English composition skills Qualifications desired: 2 years customer service experience Strong Customer service skills Strong organization skills Experience operating a multiline phone system Ability to develop tools that create efficiencies within department This Job Is Ideal for

Someone Who Is:

Dependable People-oriented Achievement-oriented:

enjoys taking on challenges, even if they might fail

Autonomous/Independent:

enjoys working with little direction Reasons to work at C and K Strong earning potential — competitive hourly pay plus built-in overtime at time-and-a-half, plus performance bonuses. Great earning potential! Bonus opportunities based on performance and profit sharing! Health Insurance Dental Insurance Year-round employment Advancement opportunities On the job training Paid time off Paid holidays Uniform allowance No travel And much more...

Our Values:

Integrity :

Integrity is doing the right thing, even when no one is watching.

Positivity :

You cannot have a positive life and a negative mind.

Gratitude :

When you are grateful, fear disappears and abundance appears.

Accountability :

Accountability separates the wishers in life from the action-takers that care enough about their future to account for their daily actions.

Service :

A sale is not something you pursue; it's what happens to you while you are immersed in serving your customer.

Growth :

The swiftest way to triple your success is to double your investment in personal development.

About C and K:

Our two and a half thousand plus Google reviews and 4.9 rating is the culmination of a great reputation we've built over the past 58 years. Corwin and Kay (C&K) started this company in 1968 and we remain family owned to this day. Now, we're one of the fastest growing HVAC & plumbing service companies in Iowa! That's why we're looking for new team members that have "the right stuff". If you're looking for more than just another job - we may have the career that is just right for you.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour Expected hours: 40.0 - 46.25 per week

Benefits:

401(k) matching Dental insurance Health insurance Paid time off

Experience:

Customer service: 2 years (Preferred)

Work Location:

In person