Service Advisor / Writer -

McGrath Davenport Used Car Superstore Location:

Davenport, IA Schedule:

Full-Time | Monday-Saturday About the Opportunity McGrath Davenport Used Car Superstore is seeking a customer-focused and organized Service Advisor / Writer to join our busy service department. This position serves as an important connection between our customers and technicians, helping ensure every customer receives clear communication, knowledgeable recommendations, and a positive service experience from start to finish. This role is a great fit for someone with experience as a Service Advisor, Service Writer, Automotive Service Consultant, Customer Service Advisor, or other customer-facing automotive professional . We're looking for someone who enjoys building relationships, solving problems, and managing multiple priorities in a fast-paced environment. For the right person, this is more than a customer service position-it's an opportunity to build a long-term career in automotive service with continued growth and advancement opportunities within McGrath. Requirements Previous Service Advisor, Service Writer, automotive service, or customer-facing experience preferred Strong customer service and relationship-building skills Excellent verbal and written communication skills Ability to manage multiple customers, repair orders, and priorities throughout the day Strong organization, time management, and attention to detail Comfortable navigating computer systems and learning dealership-specific software and technology Customer-first mindset with strong problem-solving abilities Professional, dependable, and team-oriented Valid driver's license with a clean driving record Willingness to complete a pre-employment background check What You ll Do Greet customers and serve as their primary point of contact throughout the service process Listen to customer concerns, document vehicle needs, and create accurate repair orders Coordinate with Automotive Technicians to communicate repair and maintenance needs Review inspection results and clearly explain recommended maintenance and repairs to customers Present service recommendations, estimates, and maintenance options while helping customers make informed decisions Provide timely updates regarding vehicle status, repairs, costs, and completion times Maintain accurate repair order and customer information within dealership systems Help maintain an organized, efficient, and customer-focused service department Physical & Work Environment Work performed at a desk and throughout the service lane Moderate noise level typical of an automotive dealership environment Frequent movement throughout the service department Occasionally lift or move objects up to 20 pounds Regular computer use, typing, and handling of repair order documentation Frequent communication with customers, technicians, and other team members What We Offer PTO starting Day 1 Health, Dental, and Vision Insurance 401(k) with Company Match Career growth - 97% of promotions come from within Opportunities for continued professional development and advancement within McGrath Supportive, collaborative, and team-oriented culture Take the Next Step If you're an experienced Service Advisor, Service Writer, automotive customer service professional , or someone with strong customer-facing experience who's ready to build a career in automotive service, apply today to join the McGrath Davenport Used Car Superstore team. Get a glimpse of our culture thorough our videos!

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