Service Advisor

Service Advisor 3.0 3.0 out of 5 stars 2075 Holliday Drive, Dubuque, IA 52002 $50,000

• $120,000 a year
• Full-time McGrath Family of Dealerships 95 reviews $50,000
• $120,000 a year
• Full-time Service Advisor

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McGrath VW Dubuque Location:

Dubuque, IA Full-Time | Monday-Saturday McGrath VW of Dubuque in Dubuque is seeking a customer-focused and detail-oriented Service Advisor to join our fast-paced service department. As part of the McGrath Family of Dealerships, we've built our reputation on trust, professionalism, and delivering exceptional customer experiences. If you're looking for a long-term career where your performance is recognized and your growth is supported, this is the opportunity for you. What You'll Do Greet and assist customers in the service lane with professionalism and care Guide customers through the service process with clear communication and concierge-level support Write and manage repair orders while coordinating workflow with technicians Present and sell recommended services and maintenance options Maintain consistent communication with customers throughout their service visit Help ensure a smooth, organized, and productive service department Requirements Previous experience as a Service Advisor or in a customer-facing role preferred Strong communication and time management skills Friendly, organized, and professional demeanor Ability to multitask and manage multiple vehicles and clients simultaneously Professional appearance and customer-first attitude Valid driver's license with a clean driving record Willingness to complete a pre-employment background check Physical & Work Environment Work performed at a desk and in the service lane Moderate noise level consistent with a dealership environment Frequent movement throughout the dealership Occasionally lift or move objects up to 20 pounds Regular use of hands and fingers for typing and handling documents Clear communication required with customers and team members What's in It for You PTO starting Day 1 Health, Dental, and Vision Insurance 401(k) with Company Match Career growth — 97% of promotions come from within Supportive, collaborative, and team-oriented culture If you're ready to build a rewarding career and make a direct impact on the customer experience, apply today to join McGrath VW Dubuque. Get a glimpse of our culture thorough our videos!

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