Customer Care Specialist

Customer Care Specialist at Express Employment Professionals

• Mason City, Iowa Customer Care Specialist at Express Employment Professionals
• Mason City, Iowa in Forest City, Iowa Posted in 11 days ago.

Type:

full-time

Job Description:

Customer Care Specialist | $25

• 30/hr | Forest City, IA Pay and Hours $25.00
• $30.00/hour (based on experience) Monday
• Friday Full-time, 40 hours/week Temporary assignment (~6 months) to support team coverage About the Role We are hiring a Customer Care Specialist to support a busy customer care team in Forest City.

This role is the frontline connection between customers, dealers, and internal teams-focused on resolving issues, providing product support, and delivering a high-quality customer experience. Key Responsibilities Respond to customer and dealer inquiries via phone and email in a professional, timely manner Troubleshoot issues and provide product and warranty support Work cross-functionally with departments like quality, engineering, and production to resolve concerns Document all interactions accurately in internal systems/CRM Build and maintain strong relationships with dealers and service partners Educate customers on product features, maintenance, and best practices Assist in coordinating repairs and service solutions when needed Stay up to date on products, systems, and service processes through ongoing training Requirements Strong communication and customer service skills Ability to multitask and stay organized in a fast-paced environment Comfortable working with computers and CRM systems High school diploma or equivalent required Preferred Qualifications 2+ years of customer service experience (manufacturing, automotive, or similar industry a plus) Experience working with technical products or troubleshooting Proficiency in Microsoft Office Why You'll Love This Role ? Competitive pay based on experience ? Steady Monday-Friday schedule ? Great team environment ? Hands-on role with variety and problem-solving ? Opportunity to gain experience with a well-known manufacturer Apply Today! ????

Apply online:

www.expresspros.com/masoncityia ????

Call/Text:

641-423-5613 ????

Stop in:

1411 4th Street SW, Mason City, IA