PRIMARY RESPONSIBILITIES & DUTIES

• Take inbound calls and occasional emails from customers and dealers regarding part orders or other items available for purchase
• Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.
• Document every interaction effectively in our internal case management system
• Approximately 15-20 calls/day Contact Center is open from 7am
• 6pm CST, Monday
• Friday
• Three shifts available that rotate within the 11-hour operation:
• 7:00am
• 3:30pm
• 8:00am
• 4:30pm
• 9:30am
• 6:00pm
• Candidate must be available to work any 8-hour shift within the 7am-6pm support window.

SPECIAL CONSIDERATIONS

• Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
• Takes approximately 3-4 months from start date to reach full productivity.

IDEAL CANDIDATES SHOULD HAVE

• Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
• Call Center experience
• 6+ months experience with customer service / support experience
• Efficient researching / troubleshooting skills
• Excellent written and verbal communication skills
• Speak with confidence
• Proficiency with Microsoft Office products
• Willingness to work occasional overtime and holidays
• Solid work history and proven dependability

Pay:

• $19.

Work Location: