Our client, an Agriculture Products organization, is looking for multiple Customer Support Representatives for their Johnston, IA location.

Responsibilities:

Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Provide phone support while effectively documenting each interaction.

Requirements:

Skills in interpersonal communications, negotiation, and conflict resolution. Excellent written and verbal communication skills 6+ months experience with customer service/support experience. Proficiency with Microsoft Office products High comfort level and experience with consumer software applications. Strong computer, research and troubleshooting skills. High School Diploma or equivalent

Preferred Qualifications:

Knowledge of agriculture, turf (mowers) and utility vehicles. Prior work experience in Agriculture or Technology dealer channels. Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline. Why Should You Apply? Health Benefits Referral Program #mcb #alljobs