Entry-Level Customer Support Representative Cube Hub Inc - 3.3 Johnston, IA Job Details Contract $19.00 - $19.50 an hour 21 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Referral program Qualifications Microsoft Outlook Interpersonal skills Research Attention to detail Desktop applications Customer support Associate's degree

Technical Proficiency Information Technology Full Job Description Job Title:

Entry Level Customer Support Representative Location:

Johnston, IA Duration:

24+ Months (Contract/Temp with the possibility of extension)

Shift:

1st Shift (Monday-Friday, any 8-hour shift between 7 AM-6 PM CST. Occasional Saturdays, holidays, and overtime.

Training:

8 AM-4:30 PM CST for 6 weeks)

Pay Range:

$19.50/hour W2 We are seeking a customer-focused and detail-oriented Customer Support Representative II to provide front-line customer service and technical support. The ideal candidate will assist customers with product-related questions, troubleshoot basic issues, research solutions, and ensure a positive customer experience. This role is well suited for candidates with customer service, call center, contact center, or entry-level technical support experience who enjoy helping customers and resolving problems.

Key Responsibilities:

Handle incoming customer calls and provide accurate information, guidance, and solutions to product-related inquiries. Assist customers with general product questions, product availability, and compatibility. Support inquiries related to agricultural equipment, residential and commercial turf products, lawn mowers, golf equipment, and utility vehicles. Provide assistance with warranty registration, extended warranty coverage, and out-of-warranty support. Research and assist with parts and product publication lookups. Respond professionally to customer complaints and concerns while maintaining a high level of customer satisfaction. Use computer applications and available resources to research, troubleshoot, and resolve customer issues. Document customer interactions, inquiries, and resolutions accurately. Apply effective communication, negotiation, and conflict-resolution skills when assisting customers. Follow established procedures and meet customer service quality and productivity expectations.

Required Qualifications:

At least 6 months of experience in customer service, customer support, call center, or a related field. Excellent verbal and written communication skills. Proficiency in Microsoft Office applications. Strong computer skills and comfort using consumer software applications. Good research, troubleshooting, and problem-solving abilities. Strong interpersonal skills with the ability to handle customer concerns professionally. Excellent attention to detail and accurate documentation skills. Ability to work on-site in Johnston, Iowa, five days per week. Flexibility to work an assigned 8-hour shift within the designated support hours, including occasional Saturdays, holidays, and overtime as needed.

Preferred Qualifications:

Knowledge of agriculture, lawn mowers, turf equipment, or utility vehicles. Previous experience supporting agricultural equipment or technology dealer channels. An associate or bachelor's degree in Agriculture, Business, Communications, Engineering, Information Technology, or a related field.

Work Schedule and Training:

Customer support hours are generally between 7:00 AM and 6:00 PM Central Time, Monday through Friday, with Saturday support hours from 8:00 AM to 12:00 PM as required. Candidates must be available to work an assigned 8-hour shift within the weekday support window. Initial training lasts approximately 6 weeks and is scheduled from 8:00 AM to 4:30 PM. Training includes classroom instruction followed by hands-on training and mentoring. Full productivity is typically expected within 3-4 months. Shifts may change based on business needs. (LH-R7) #IND2

Pay:

$19.00 - $19.50 per hour

Benefits:

401(k) Dental insurance Health insurance Referral program Vision insurance Application Question(s): Do you have at least 6 months of customer service or customer support experience? Do you have experience handling customer inquiries, complaints, or troubleshooting issues? Do you have experience using Microsoft Office and other computer applications? Are you available to work an assigned 8-hour shift between 7:00 AM and 6:00 PM CST, Monday through Friday? Are you available to attend training from 8:00 AM to 4:30 PM CST for approximately 5-7 weeks, with no planned time off during this period? Do you have any personal events or prior commitments during the training period that could affect your attendance or punctuality? Are you willing to work occasional Saturdays, holidays, and overtime as required by business needs? Do you have experience using Microsoft Office applications, specifically Outlook for email and shared calendars, and Microsoft Teams or a similar platform such as Zoom? Do you have experience working with multiple computer screens/monitors simultaneously? Do you have experience using a softphone (making and receiving calls through a computer)? Do you have experience handling customer inquiries, complaints, or basic technical troubleshooting? Are you a US Citizen or GCH? If on Visa please mention the Visa Status. Please confirm your email address and contact number. What is your Expected Pay Range? Please share your Current Location with Street Address and Zip code.

Work Location:

In person