Customer Service Representative

Job Description Position Title:

Customer Service Representative Wage:

$20.00 per hour

Shift:

1st

Hours:

8:30am-4:30pm (Mon-Fri) QPS Employment Group has a great Customer Service Representative position available at a company in Mediapolis, IA. This position has the opportunity for hire. Customer Service Representative Responsibilities include but are not limited to:

• Answer and direct incoming phone calls, take messages, and manage general email and physical correspondence. Greet and assist visitors, clients, and vendors in a professional and courteous manner.
• Create, maintain, and organize physical and electronic filing systems and databases to ensure efficient recordkeeping and easy retrieval of information.
• Perform accurate data entry, compile data for reports, and proofread documents to ensure accuracy and completeness.
• Operate and maintain standard office equipment including photocopiers, scanners, and fax machines.

Monitor and maintain office supply inventory and place orders when necessary.

General Administrative Support:

Provide assistance to staff members and support special projects or events as assigned.

• Handle sensitive information and confidential documents with professionalism and discretion.
• Assist with weekly employee payroll and help process purchase orders, invoices, and related documentation.
• Receive training to assist in the shipping department, providing backup support to ensure shipping operations run smoothly when needed.

Customer Service Representative Requirements:

• High school diploma or equivalent required; associate degree or administrative coursework preferred.
• At least 1 year of prior experience in an administrative, clerical, or customer service support role is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Strong computer and data entry skills, including familiarity with database systems.
• Experience operating standard office equipment such as printers and scanners.
• Experience with QuickBooks is a plus.
• Strong organizational and time management abilities.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.

burlington@qpsemployment.com IND101 About us: QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately! Why Work with QPS?

• Access to sought-after positions with leading employers
• Dedicated placement specialists who will guide you through every step of the job search process Best of all, our job matching and resume assistance services are 100% free to job seekers and we will never ask you to pay a fee!

Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy. We are proud to be an equal opportunity employer.