Sioux City CW Suter Services
5.

0 Sioux City, IA Job Details Part-time | Full-time 1 day ago Benefits Paid training Health savings account Paid holidays Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Uniform allowance Vision insurance 401(k) matching Employee discount Employee stock ownership plan Professional development assistance Opportunities for advancement Flexible schedule Life insurance Referral program Qualifications Customer communication Full Job Description CW Suter Services is looking for a Residential Customer Service Representative/HVAC Dispatcher to join our growing team. Come join our 100% employee owned HVAC and Plumbing business! We're rated among the area's top employers as a local Plumbing/HVAC provider. We're proud to say that our customers and our community know that they can count on us for fast, reliable service. Company-wide, our priority is to continually earn that reputation while providing total client satisfaction. If you're looking for a career where you'll receive training, competitive benefits, job growth and flexibility, this may be the opportunity for you. We provide a workplace that individuals are proud of, where you are supported and encouraged, and hard work, dedication, and results are rewarded. Position Summary A Residential

CSR / HVAC

Dispatcher is responsible for scheduling and dispatching residential HVAC service technicians to ensure efficient operations and exceptional customer service. This position coordinates daily technician schedules, communicates with customers and field staff, and responds quickly to changing priorities. Participation in the company's on-call rotation is required. Reports to our Residential Service Manager. Job Duties & Responsibilities Schedule and dispatch residential HVAC service calls using Service Titan. Monitor technician schedules and adjust routes throughout the day for maximum efficiency. Coordinate emergency service requests and prioritize urgent calls. Communicate with technicians, customers, and office staff regarding schedules and service updates. Maintain accurate work orders and technician status. Assist with after-hours dispatch responsibilities while serving on the on-call rotation. Provide outstanding customer service and resolve scheduling issues professionally. Support the Residential Service Manager with daily dispatch operations. Qualifications High school diploma or equivalent. Dispatching, scheduling, or customer service experience preferred. HVAC or construction industry experience is a plus. Service Titan experience preferred. Strong communication, organizational, and computer skills. Ability to multitask and work effectively in a fast-paced environment. Willingness to participate in a rotating on-call schedule, including evenings, weekends, and holidays. Work Environment Office environment with frequent interaction with customers, technicians, and office staff. Fast-paced with changing priorities. Participation in a rotating on-call schedule is required. Occasional overtime during peak heating and cooling seasons. Perks & Benefits Full Benefit package including: Health, Dental, Vision, and Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) retirement program with company match CW Suter Services stock paid for 100% by the company

extra retirement plan (ESOP) Flexible schedule PTO & Holidays Company paid professional development, training, & certifications through our Apprenticeship Program
Suter University Tuition Reimbursement Program Advancement opportunities and career growth plan Quality Fleet
well-stocked vehicles Tool Allowance Program Employee Discount Referral Program Competitive Pay Year-Round Employment Clothing Allowance Job Application
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