Apply Now Category:

Administrative & Customer Service Location:

Urbandale, Iowa Work Type:

Contract Salary:

$19

Salary:

$19

Work Model:

On-Site Reference #: 46531 Apply today to become a Member Services Representative in Urbandale, Iowa! Looking for a dynamic role where your customer service skills make a real difference? We're seeking an energetic and detail-oriented Member Services Representative to provide exceptional support to our client's members. Based on-site in Urbandale, Iowa, this is a fantastic opportunity to grow within a friendly, fast-paced environment. If you thrive in a customer-focused setting, look forward to great training and onboarding, and want to be a key player in helping members navigate their plans, this role is perfect for you!

Work Model:

On-Site to start, Hybrid available after onboarding

What You Will Do:

Handle inbound calls and accurately document all member interactions Respond to standard and complex customer inquiries via phone or email regarding products, services, and coverage options Research and follow up on customer issues promptly and professionally Assist with payments, rate and plan information, and coverage changes Route members to the appropriate carriers for claims or additional information Gather missing details and escalate issues when necessary to ensure member satisfaction

What You Will Need To Be Successful:

At least 1 year of call center experience High school diploma or equivalent Excellent verbal communication skills with the ability to quickly build rapport Strong computer proficiency with comfort managing multiple screens and applications simultaneously Bachelor's degree (preferred)

Benefits Overview:

401k Major health insurances Employee Stock Ownership Plan ( ESOP (opens in new tab) ) Click here (opens in new tab) for a complete list of benefits $19.00 per hour Interested and qualified candidates can contact Kyle Broshar at (515) 225-7000 or email kbroshar@thepalmergroup.com. #ZR Apply Now "

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• Submit About Palmer Group At Palmer Group, making lives better is at the core of everything we do.

For nearly three decades, we have partnered with organizations and individuals to provide thoughtful talent and business solutions that empower careers and drive growth. As an employee-owned company grounded in strong ethics and values, we are committed to building lasting relationships and delivering results. Contractors working through Palmer Group are eligible to become employee-owners, giving them a stake in our shared success, and enjoy benefits including health insurance, PTO, and 401(k) options. Learn More Kyle Broshar Recruiter kbroshar@thepalmergroup.com 515-225-7000 Don't miss out on the latest openings Receive real-time, personalized job alerts via text or email. Sign Up for Job Alerts (opens in new tab) Join Our Talent Network Send us your resume, and we'll connect you with opportunities that match what you're looking for. Submit Your Resume Share this job Share on Facebook Share on Linkedin Share on Email