Member Services Representative Palmer Group - 3.6 Urbandale, IA Job Details Contract $19 an hour 1 day ago Benefits 401(k) Employee stock ownership plan Qualifications Customer relationship building Phone communication Client rapport building High school diploma or GED Technical Proficiency Full Job Description Apply today to become a Member Services Representative in Urbandale, Iowa! Looking for a dynamic role where your customer service skills make a real difference? We're seeking an energetic and detail-oriented Member Services Representative to provide exceptional support to our client's members. Based on-site in Urbandale, Iowa, this is a fantastic opportunity to grow within a friendly, fast-paced environment. If you thrive in a customer-focused setting, look forward to great training and onboarding, and want to be a key player in helping members navigate their plans, this role is perfect for you!

Work Model:

On-Site to start, Hybrid available after onboarding

What You Will Do:

Handle inbound calls and accurately document all member interactions Respond to standard and complex customer inquiries via phone or email regarding products, services, and coverage options Research and follow up on customer issues promptly and professionally Assist with payments, rate and plan information, and coverage changes Route members to the appropriate carriers for claims or additional information Gather missing details and escalate issues when necessary to ensure member satisfaction

What You Will Need To Be Successful:

At least 1 year of call center experience High school diploma or equivalent Excellent verbal communication skills with the ability to quickly build rapport Strong computer proficiency with comfort managing multiple screens and applications simultaneously Bachelor's degree (preferred)

Benefits Overview:

401k Major health insurances Employee Stock Ownership Plan (ESOP) Click here for a complete list of benefits $19.00 per hour Interested and qualified candidates can contact Kyle Broshar at (515) 225-7000 or email . #ZR