Client Services Agent

Description We are looking for a dependable Client Services Agent to provide high-quality support for employees, clients, and families in Boise, Idaho. This Long-term Contract position is well suited for someone who values precision, communicates clearly, and can manage sensitive information in a fast-paced setting. The role offers structured training, increasing ownership over time, and close collaboration with a broader team while working independently in the office.

Responsibilities:

• Review, process, and maintain employee and client documentation with a strong focus on accuracy, timeliness, and confidentiality.
• Direct forms, records, and service-related communications to the appropriate internal contacts to keep workflows moving efficiently.
• Investigate and help resolve issues involving payroll access, time entry, and related online system functionality.
• Assist families with Medicaid-related fund administration and ensure transactions are handled correctly.
• Use internal platforms and Microsoft-based tools to complete payroll, timekeeping, communication, and record-management tasks.
• Protect sensitive personal data by following established privacy standards, compliance procedures, and documentation practices.
• Adjust daily priorities as workload demands shift and respond effectively to changing deadlines and business needs.
• Partner with colleagues across teams to solve problems, share updates, and support consistent service delivery.
• Raise questions, communicate discrepancies promptly, and escalate concerns in a thorough and solution-oriented manner.
• Support electronic documentation workflows, including digital forms and e-signature processes, as systems and procedures evolve. Requirements
• Strong background in customer service, client support, or a related customer experience role.
• Excellent attention to detail with the ability to enter and verify information accurately on the first pass.
• Ability to manage confidential information responsibly and work within privacy and compliance expectations.
• Comfort using multiple systems at once, including Microsoft 365 applications such as Outlook, Teams, and SharePoint.
• Proven ability to prioritize tasks, adapt to changing demands, and remain organized in a busy environment.
• Self-directed work style with the confidence to operate independently while staying connected to a broader team.
• Clear written and verbal communication skills, including clear email correspondence and issue escalation.
• Ability to learn new platforms quickly, troubleshoot common user issues, and document work thoroughly.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .