Client Services Agent

We are looking for a dependable Client Services Agent to provide high-quality support for employees, clients, and families in Boise, Idaho. This Long-term Contract position is well suited for someone who values precision, communicates clearly, and can manage sensitive information in a fast-paced setting. The role offers structured training, increasing ownership over time, and close collaboration with a broader team while working independently in the office.

Responsibilities:

• Review, process, and maintain employee and client documentation with a strong focus on accuracy, timeliness, and confidentiality.
• Direct forms, records, and service-related communications to the appropriate internal contacts to keep workflows moving efficiently.
• Investigate and help resolve issues involving payroll access, time entry, and related online system functionality.
• Assist families with Medicaid-related fund administration and ensure transactions are handled correctly.
• Use internal platforms and Microsoft-based tools to complete payroll, timekeeping, communication, and record-management tasks.
• Protect sensitive personal data by following established privacy standards, compliance procedures, and documentation practices.
• Adjust daily priorities as workload demands shift and respond effectively to changing deadlines and business needs.
• Partner with colleagues across teams to solve problems, share updates, and support consistent service delivery.
• Raise questions, communicate discrepancies promptly, and escalate concerns in a thorough and solution-oriented manner.
• Support electronic documentation workflows, including digital forms and e-signature processes, as systems and procedures evolve.