Job Description Join FNWCU as a Call Center Representative- Kamiah, ID or Lewiston, ID What You'll Do Provide friendly, professional, and personalized service to members over the phone. Answer incoming calls and assist members with account questions, transactions, payments, and everyday banking needs. Help members understand and navigate our products, services, and digital banking tools. Listen carefully to members, identify their needs, and provide accurate information and effective solutions. Resolve member concerns efficiently while delivering a positive and seamless service experience. Identify opportunities to educate members about products and services that may benefit their financial needs. Maintain accurate records of member interactions and follow established procedures to protect member information. Collaborate with teammates and other departments to ensure members receive timely and effective support. What We're Looking For A passion for providing outstanding member service and building meaningful relationships. Strong verbal communication, active listening, and problem-solving skills. The ability to multitask, navigate computer systems, and work efficiently in a fast-paced environment. A team player who values integrity, accountability, professionalism, and productivity. A motivated and ambitious individual who takes initiative, embraces challenges, and thrives in a merit-based corporate culture. Strong attention to detail and a commitment to protecting confidential member information. Previous customer service or call center experience is preferred but not required. Why You'll Love Working Here Competitive salary. Benefits package. Paid time off and retirement benefits. Ongoing training and opportunities for career growth. A collaborative culture where your ideas are valued. The opportunity to make a meaningful difference in the financial lives of our members and the communities we serve. When you join Freedom Northwest Credit Union, you're not just starting a job, you're joining a team dedicated to improving the financial lives of our members every day. As a Call Center Representative, you'll be an important part of that mission, helping members find answers, solve problems, and feel confident about their financial decisions. If you're a strong communicator who enjoys helping people, solving problems, and building a rewarding career, we'd love to hear from you! Freedom Northwest Credit Union is an Equal Opportunity Employer.

Benefits:

401(k) 401(k) matching Health insurance On-the-job training Paid time off

Work Location:

In person