JOB OPPORTUNITY

Mike White Ford of Sandpoint is currently seeking a Service Advisor! The Service Advisor directly impacts customer retention by building relationships based on transparency, accuracy, and trust. The advisor provides exceptional service by listening to the customer's concerns and clarifying details to the technicians so they may provide a comprehensive diagnosis and estimate. The advisor then communicates these recommendations to the customer with patience and empathy.

WHAT TO EXPECT

Promptly make eye contact and greet our customer's
Listen, clarify, and repeat the customer's concerns so we can diagnose and/or repair their vehicles in an efficient and timely manner
Review customer and vehicle history using a variety of resources to ensure all the correct information is collected; previous repair documentation; previous estimates; recall verification
Evaluate if the vehicle is under any applicable warranties and prepare the customer at check in for any potential charges they may incur
Process Ford warranty coverage and a multitude of aftermarket providers utilizing their specific submission process
Build itemized estimates including inspection fees, parts, labor, sublets; taking into account any possible warranty
Establish status update times and the best way to reach the customer at each point of contact beginning at check in. Maintain communication, so the customer is aware of the progress of their vehicle.
Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
We understand that a serious automotive concern can affect a customer's life in many ways, so we approach all situations with patience, kindness and empathy

EXPERIENCE WE SEEK

Our ideal candidate has experience managing a high volume, fast-paced environment. He or she may have had automotive experience in the past and/or a high level of customer service experience.

QUALITIES WE SEEK

Intelligent and skilled at articulating detailed information both written and verbal Quickly adaptable Highly organized Able to diffuse difficult situations and provide appropriate and fair solutions Approaches all people with patience and empathy Dependable and Professional Always of service to our customers and teammates

Job Type:

Full-time Pay:

$60,000.00

$100,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Work Days:

Monday to Friday No weekends

License/Certification:

Driver's License (Preferred)

Work Location:

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