Audience Services Associate - Box Office (part-time)

Job Summary:

Metropolis Performing Arts Centre is a 501(c)(3) nonprofit organization located in the heart of downtown Arlington Heights. It houses a 329-seat professional theater, as well as a full School of Performing Arts that includes drama, dance, and music instruction. We have a collaborative, fast-paced work environment staffed with professionals who love the arts. This position is for 10-20 hours per week. Associates must be available for weekend and evening scheduling.

Starting Pay:

$15/hour

Job Responsibilities:

Complete ticket processes using

AudienceView:

sell/exchange tickets, process cast/employee complimentary tickets (according to policy), sell gift certificates, sell subscriptions. Associates accept payment in cash, check, credit card, account credits, or gift card. Assist patrons courteously over the phone, face to face, and by email using the Customer Service email address. Process donation voucher tickets and accurately log all vouchers redeemed. Provide superb customer service at all times. Stay current on all discounts, promotions, and sales policies, as well as how to process them in AudienceView. Complete all opening and closing procedures. Guide guests to other local venues if needed. Complete end-of-day reconciling and create daily deposits as needed. Coordinate projects assigned by the Audience Services Director or Supervisor to be completed in a timely fashion. Replenish lobby brochure displays as needed with marketing materials from the back room. Complete occasional seasonal or short-term tasks (i.e. plugging in/unplugging holiday lights, setting out donation boxes or displays, etc.). Cross-train as a House Manager for Metropolis as needed. Work with House Managers to resolve seating issues. Demonstrate consistent and dependable attendance and punctuality. Demonstrate PERFORM values of Metropolis and create an inclusive/accessible environment for all

Qualifications:

High school diploma preferred. At least 1-3 years of experience in similar customer service roles is preferred. Demonstrated ability to accurately handle patron transactions is required. A friendly and welcoming workstyle is required.

Physical Requirements and Work Environment:

This position is regularly required to speak, hear, type, and handle items such as tickets, currency, headsets, hand-held receivers, and cell phones. The work environment is a public-facing theater with several restaurant/bar adjacent areas with above-average noise levels. We Make it Easy Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees. As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce. We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.